- The dealership opens a next-gen guest lounge featuring AI-powered concierge, real-time vehicle status updates, and seamless digital scheduling for Lexus service customers.
Lexus of Edison has officially launched its reimagined service lounge, blending luxury hospitality with smart technology to elevate the vehicle servicing experience. This space features an AI-powered concierge, digital check-in kiosks, and real-time repair status tracking through mobile devices.
This innovation solves two persistent customer pain points: service wait uncertainty and limited communication during maintenance. The AI concierge can estimate wait times, notify guests of delays, and recommend nearby amenities—all via SMS or app.
Customers now check in digitally and are greeted with heated seats, espresso bars, private work pods, and real-time streaming of their vehicle status. A new mobile portal offers video technician updates and multi-point inspection reports delivered directly to smartphones.
“We designed the lounge with a singular focus—remove friction and elevate comfort,” said a senior operations executive.
Psychologically, the new design empowers Lexus owners, removing the traditional anxiety of service visits and replacing it with proactive transparency and hospitality.
About Lexus of Edison
A premier Lexus retailer in the tri-state area, Lexus of Edison continues redefining luxury ownership through service innovation, cutting-edge amenities, and a frictionless customer journey at every touchpoint.
Contact Information
Business Name: Lexus of Edison
Address: 711 US-1, Edison, NJ 08817
Phone: 848-244-7961