Jaguar I-Pace owners angry as smart charging ability removed

“As a result, some smart charging tariffs are affected,” the company said, adding that it was “working with energy companies to keep our mutual clients informed of their options”.

Jaguar I-Pace

JLR added that this closing off of third-party access to I-Paces was because there was a chance that vehicle data could “be obtained through unofficial apps”.

The move also solidifies owners’ warranty rights “against any loss or damage suffered as a result of using unofficial apps”, it said.

It comes as part of JLR’s push to beef up its all-round car security, resulting from criticism that its Range Rover models were too easy to steal by thieves using high-tech devices.

However, one of Chandler’s biggest gripes is with how the move was communicated to owners: she claims to have only been notified hours before the access was due to be cut, echoing similar stories from fellow owners across multiple forums.

What was worse, she said, was that the communication came from Octopus, not JLR.

“I feel undervalued,” she said. “It’s a smack in the face.

“Why would an organisation the size and prestige of Jaguar allow a main communication to go out through a utility provider? You’ve got no control over the message.”

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